Bell Helicopter has been named number one in product support in Aviation International News’ 2012 Product Support Survey for the seventh consecutive year.
Bell Helicopter topped the scores in nine of 10 categories surveyed and strengthened its position by 4% from 2011. Consistently named the industry leader in customer support, Bell Helicopter also received top honors for the 18th consecutive year from the readers of Professional Pilot in their annual independent customer support survey earlier in 2012.
“We are honored to receive this recognition and highly motivated to continue raising the bar in terms of supporting our customers. We constantly seek new and innovative solutions to ensure mission success for our operators,” said Eric Cardinali, Bell Helicopter’s executive vice president of Customer Support and Services. “These survey results confirm that Bell Helicopter’s dedicated global team, long-term customer support strategy and comprehensive service model allow us to meet our customers’ requirements.”
Customers ranked Bell Helicopter first in terms of authorized service centers, parts availability, cost of parts, aircraft on ground (AOG) response, warranty fulfillment, technical manuals, technical representatives, maintenance tracking programs and overall aircraft reliability.
Bell Helicopter is home to the industry’s largest customer support network made up of more than 100 customer service facilities in 34 countries, six strategically located supply centers, 47 customer support representatives and 43 dedicated product support engineers all focused on fulfilling customer requirements, increasing global responsiveness and lowering direct operating costs.
Bell Helicopter offers an unparalleled customer experience with complete and seamless support. Bell Helicopter provides personalized service offerings forcustomers with local support in every corner of the world with services ranging from state of the art customization, aircraft refurbishment and accessories to first class maintenance, repair and overhaul solutions.