Getting to the gate was thankfully easy – just a few minute’s stroll. We all boarded on time and offered Champagne, water or orange juice. We were also given breakfast cards which is especially thoughtful. Choose from breakfast on board (you are woken 1hr 15 minutes before landing to options of chilled appetiser and warm bakery options plus tea, coffee orange juice. Or a bacon on brioche roll or avocado, cheese and roasted red pepper on a brioche. Alternatively, you could choose a wake-me-up beverage 50 minutes before land. Or for those who prefer to maximise their sleep time, the crew will wake you 40 minutes before landing and you can help yourself to the juices, smoothies and water in the Club Kitchen. I opted to have a full breakfast at the BA Arrivals Lounge at Terminal 5 – more on that later. If you are flying on an evening flight from New York (and other US East Coast destinations) you can also dine before you board at the Galleries Lounge if you’re travelling in Club World or First.
My seat was an aisle 14G on the right-hand side, which was very comfortable and oddly not as exposed as 14D (also an aisle seat). Once again, the service I received from the crew was excellent and the flight relaxing. We were served dinner promptly (I had a fresh seasonal salad, followed by goat’s cheese tortellini and lemon tart. Probably a little too much before bed but the Hahn Winery Pinot Noir helped to relax me. Once I’d made up my bed with the mattress, 2 pillows and duvet I was out like a light. Fortunately, no one next to me across the aisle was chatting so I had a great sleep.
I opted for a coffee in the morning – BA has partnered with the award-winning Hand Roasted Union coffee out of East London – specially designed to tickle the taste buds at altitude. This is high-quality Arabica from central and South America and had a sweet, almost choco flavour. You can now buy the coffee on the BA Avios estore.
Both my inbound and outbound BA Club World business class flights to Newark from Heathrow were very good. The captains made clear announcements and kept us regularly informed without being intrusive. And both flights were relatively smooth with excellent landings. More than can be said for a recent Ryanair (rookie pilot?) flight I was on last week to Carcassone but that’s another story!
On landing at LHR I made a beeline for BA’s Galleries Arrival Lounge in Terminal 5. They have a fantastic shower complex here, plus a good breakfast selection and an Elemis Spa. Again I made the most of my 15-minute free treatment and chose a facial. Suitably refreshed and sated I made my way towards the Heathrow Express – after an excellent flight with BA.
I was very impressed by the upgrade in service that BA now offers in its Club World Business Class. Seats were comfortable and supportive, my little pod – although not as generous and exclusive as BA’s business class product out of London’s City Airport – felt cosy and private. The White Company bedwear and amenities are great too and I liked the improved menu and table settings. However, it was the superb service from the excellent crew that was the highlight of my return flights and made them so enjoyable. Relaxed yet very professional, very attentive, and smiling. Makes such a difference.
Well done BA – now keep it up! Once your customers have used up their Avios they are going to vote with their feet. Many of us would love to see BA Fly the Flag again and make us proud of our national carrier airline.
For more information on British Airways Club World Business Class click here.