Worldwide holiday company Kuoni has expanded and extended Kuoni Flex, allowing existing customers – as well as those booking new holidays – more flexibility.
In response to travellers’ concerns alongside coronavirus, Kuoni has set up a new Flex Plus team. The team will be working alongside Kuoni’s own personal travel experts and travel agents to support customers who have already booked a Kuoni holiday and want to change their trip.
“Right now, we are doing all we can to be as flexible as possible with terms and booking conditions as we totally understand this is an extraordinary situation,” said Derek Jones, CEO.
“We have already beefed up our customer service team and are busy helping people change their holiday in light of updated FCO advice as well as entry restrictions which some destinations are introducing at short notice. But, as the situation is so fluid people are understandably worried about their travel plans.”
“We’ve introduced an additional layer of support dedicated to bringing more flexibility for people travelling to any destination with genuine concerns, and our aim is to bring some peace of mind, and help do all we can to delay balance payments, move dates or even limit any charges if they want to cancel.”
At the same time, Kuoni Flex for new bookings has been extended to 31 March allowing people who may be hesitant about booking the ability to switch their holiday to alternative travel dates without charge right up until up seven days before departure.
More destinations, including South Africa, Zanzibar and Greece have been added to Kuoni Flex, so there is now a wide range of offers on hotels, resorts and tours in 16 destinations.
Derek Jones added: “This is about doing all we can to help people through this very challenging time and work with our airline, hotel and destination partners to pull out all the stops to help people change plans and limit costs if they’re unable to travel.”
“People love holidays and enjoy having something in the diary to look forward to so we understand the upset caused by the current situation, but we also want to be front of mind when they are ready to book again.”
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