Marigot Bay Resort and Marina have announced measures to alleviate concerns about Coronavirus (COVID-19) by waiving cancellation fees on any new bookings made from now until March 31 should travellers be forced to forfeit their holiday as a result of the disease.
“As the Coronavirus evolves, the wellbeing of our guests and our associates remains of paramount importance. We are closely monitoring statements from the World Health Organization as well as health and wellness agencies on the island,” said the Director of Operations at Marigot Bay Resort and Marina, Perle Flavien.
“At the same time, we want to ensure that travellers continue to feel confident about booking accommodations at the resort without the fear of incurring cancellation fees should they be forced to forgo their trip,” she said.
As a result, Marigot Bay Resort and Marina will waive cancellation fees for guests who book accommodations from now until March 31, 2020, for travel through to December 15, 2020, should they be forced to cancel their booking as a direct result of Coronavirus.
The resort will extend a full refund upon receipt of written confirmation from the guest or their travel professional that they were forced to cancel due to the virus.
“Marigot Bay, and Saint Lucia as a whole, remains virus-free, and we want to continue to encourage travellers to book with us and to enjoy a relaxing holiday in the Caribbean sunshine,” Ms Flavien said.
“We will continue to monitor the situation and adjust our policy as necessary, but for now, we would love to extend a very warm welcome to visitors, and we hope this new policy will encourage new bookings.”
The policy is subject to cancellation without notice should the World Health Organisation report that COVID-19 has reached a pandemic level.
Meanwhile, the Government of Saint Lucia last week announced measures to prevent the spread of Coronavirus to the island, including restricting entry to non-national travellers who have visited or transited through areas where the virus is prevalent, namely mainland China, Hong Kong, Singapore, Korea; Japan; and Italy.